Manufacturer's warranty
Defects in the product that can clearly be traced back to material and/or production errors (and are therefore not caused by normal wear and tear as a result of regular use), will be repaired by the seller free of charge, subject to the following conditions (see point 1 and 2). This applies provided that the defects are reported to the seller immediately after discovery.
- The warranty does not apply to damage, failure and/or loss as a result of:
- Failure to comply with safety regulations or operating instructions;
- Normal use and the natural aging of the product;
- Insufficient care by the buyer for timely, correct and regular maintenance, as prescribed in the maintenance instructions .
- Damage caused by sharp objects, pets, or other factors that are not related to normal human use;
- Reassembly, carelessness, improper maintenance, accidents, misuse or use for competition or commercial purposes;
- Transport by the customer;
- Problems not related to material and workmanship, such as failure to follow instructions by users;
- Changes to the appearance or surface of the product that do not affect its operation;
- Repairs or interventions carried out by persons not authorized in writing by the seller;
- Improper installation, adjustment or repairs;
- Climatic influences, such as paint weathering, corrosion and/or rust formation.
- All communication about this must take place in writing, immediately after determining the defect, with presentation of a copy of the purchase agreement, proof of payment and warranty certificate.
If service is requested that is not covered by the warranty conditions, the seller reserves the right to charge the costs to the buyer, at the seller's sole discretion. To avoid unexpected costs, we recommend that you consult the documents supplied with your product for possible explanations and/or solutions to your complaints.
The buyer is obliged to limit damage to the product. More extensive or other claims are excluded. After a reasonable assessment by the seller prior to a service case, costs (outside the stated warranty periods) may be charged to the buyer.
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