How can I return or exchange?

Purchasing an e-bike is not an everyday decision, and ordering online can be quite stressful. At Rivena we understand that, which is why we offer you the opportunity to try out your new bike for 30 days* , with our return guarantee.

If electric bicycles do not quite meet your expectations and you want to return the bicycle, simply contact our customer service. They will ensure that the bicycle is collected from you.

It is important that the bicycle is returned in the original packaging, so make sure you keep it in a safe place. This way we can guarantee that the bicycle will arrive to us without any damage. As soon as we have received the bicycle in good condition, the purchase amount will be automatically refunded.

* during this period you can cycle up to 2 km.

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