Complaints

At Rivena we attach great importance to the satisfaction of our customers. In the case of intensive use of products such as electric bicycles, we strive to satisfy and retain customers at all times.

If you are unexpectedly not completely satisfied with Rivena's services or one of our bicycles, we would of course like to resolve your complaint!

We kindly request that you first consult the frequently asked questions . On this page you will find answers to the most common topics, such as technical questions about your electric bicycle or any issues regarding delivery.

We have collected the most frequently asked questions from our customers and try to answer them as best as possible. Is your question not listed? Please do not hesitate to send us a message via email . We may already be able to assist you with that!

Although we hope this will not be necessary, we understand that complaints may sometimes arise about our products or service. In that case, we invite you to contact us. We aim to provide a substantive response to your complaint within 2 working days.

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