Returning my e-bike

At Rivena we pride ourselves on offering high quality electric bicycles, and we understand that there may be times when you want to return a product. Our returns policy is designed to make this process as smooth as possible and to meet your needs.

Free return

If you choose to return your electric bicycle to us personally, you will benefit from our free returns policy. We do not charge return costs if you return the bicycle to our warehouse yourself. Our dedicated staff is ready to assist you with processing your return and to assist you with any questions you may have. We strive to make this process as efficient as possible so that you can quickly enjoy a refund or a replacement bike.

Returns with Pickup Service

If you prefer a pick-up service for your electric bicycle, we also offer this convenient option. However, please note that a return fee will apply for this service. These costs will be deducted from the amount to be refunded or the value of your replacement bicycle. This way we can cover the costs of collection, processing and return logistics.

We appreciate your understanding and cooperation in the returns process. Our goal is to ensure that you are satisfied with your electric bicycle purchase from Rivena, and our returns policy is designed to make that easier. Our customer service team is always ready to answer all your questions and guide you through every step of the returns process.

Thank you for your trust in Rivena and for choosing our electric bicycles. If you have any questions or need assistance, please do not hesitate to contact us. We are here to help you!

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