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How do I place an order?
In what ways can I pay for an order?
Can I pay for a Rivena bicycle afterwards?
Can I pay in 3 installments?
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Deliver
How will my ordered bicycle be delivered?
What is the delivery time of a Rivena e-bike?
Can I track my order?
Will there be additional shipping costs?
Returns
How can I return or exchange?
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Returning my e-bike
Guarantee
How long is the warranty period?
Manufacturer's warranty
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What should I do in case of damage or theft?
Maintenance
How do I maintain my electric bicycle?
Maintenance checklist
Battery maintenance tips for your electric bicycle
Repair
Does your bicycle need maintenance or repairs?
Repairs and parts
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Cycle through work
Want to buy an electric bicycle via Fietsplan?
Wat zijn de voordelen van fietsplan?
Hoe werkt het fietsplan?
Hoe bestel ik via het fietsplan?
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Hoe bepaal ik de juiste framemaat voor mijn fiets?
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